Discover

We start by asking questions.

 

Depending on the size of the learning project, our discovery phase may be anything from a single telephone conversation to a full consultation with members from all levels of your organisation. The important part is that we listen.

Image by DESIGNECOLOGIST

Every conversation starts with a blank sheet of paper and an enquiring mind

 

During discovery we develop a comprehensive understanding of
 

  • your vision for the project, your objectives and your commercial reality

  • your learning environment

  • the real issues prospective delegates are facing

  • what has already been done in this area: what has and hasn’t worked to date

  • the success criteria for this project or development programme

We listen; You talk

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“I like the fact that ML&C listen to understand and to work with you

to find a solution, rather than just talk about their products.  It feels as though in partnership we have a solution, not trying to fit in or utilise something that we don't really want.”

Design

ML&C works across three areas of capability which are key to unlocking management performance:​ 

Personal & Interpersonal

  • Self awareness/psychometrics

  • Writing Skills

  • Presentation Skills

  • Making Your Point Effectively

  • Persuasion & Influencing

  • Handling Difficult Conversations

  • Managing Myself

  • Stress & Resilience

  • Problem Solving

  • Decision Making

  • Mediation

We will use our discovery findings with our experience in transforming management capability to design a training solution that will meet your objectives.   

Leadership & Management

Business & Strategic

 
  • Strategic Thinking

  • Commercial Awareness

  • Professional Selling Skills

  • Key Account Management

  • Negotiation

  • Applied Marketing

  • Customer Care

  • Understanding Business Finance

  • Budgeting

  • Managing Strategic Projects

  • Finance for Non-Financial Managers

  • Leadership Skills

  • Coaching Skills

  • Managing Others for New Managers

  • Managing Managers

  • Managing Performance

  • Managing Change

  • Effective Meetings and Minutes

  • Stakeholder Management

  • Project Management

  • Stress – Manager’s Role

  • Selection Interviewing

 
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I hear, and I forget,
I see, and I remember,
I do, and I understand

Real value is realised from training when delegates apply new skills successfully in the workplace. Our delivery is designed to increase the confidence and capability of your managers in a way that is visible across your business.

“ML&C re-established the credibility of the training in difficult circumstances and stepped it up to an exceptionally high level to a point where delegates re-engaged, learnt and practised how to become professional salespeople in a very competitive market.”

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Deliver

WE TAILOR OUR TRAINING DELIVERY

When we look at meeting your expectations and objectives, how we implement training is as important as what the delegates are training in. 

 

  • Learning is practical and applied, not theoretical

  • Skills development is related to specific challenges faced at work

  • Micromastery allows the learner to be creative in how they learn

  • Identity based learning to ensure long term behavioural change

  • Relevant and regular feedback & monitoring, for a return on expectation