Handling Investigations Sensitively

Online workshop aims

This programme is designed to provide you with the necessary skills and confidence to carry out investigations into grievances and disciplinary issues in a timely, efficient and sensitive manner.

Webinar 1: Types of Investigation

  • Welcome and learning outcomes

  • Scoping the issue
    - What is an investigation? Examples
    - Your experiences
    - Types of investigation
    - The Investigating Officer’s job description

  • What’s involved?
    - What, why, when, where and how to investigate
    - Who needs to be involved?
    - Collating, using and storing evidence
    - Case study part 1

Webinar 2: The Interview

  • Interviewing skills – quality conversations
    - Advanced questioning skills
    – Command, thinking, confirming
    - Case study part 2

Webinar 3: The Report

Webinar 4: Investigation Over - What Now?

  • Reporting skills
    - Note-taking and report writing
    - Tips and techniques for report writing
    - Reporting templates
    - Purpose and readership of the report – internal/external

  • Next steps
    - What could happen next? Alternative outcomes
    - Case study Part 3
    - Resources at your disposal – internally/externally
    - How and when to involve HR in the process
    - FAQ
    - Review and close


  • Integrated learning solutions designed and delivered with you in mind

  • Sustainable change through 'sticky learning'

  • An approach to engage all learning styles and personality preferences