Managing Change & Uncertainty


Online workshop aims

Uncertainty at work can negatively affect employee well-being (and productivity) and may result from:

  • Changes to the staffing levels, especially uncertainty about the security of jobs or the organisation itself

  • Large scale change to workplace practices or processes, especially when it’s unknown how these changes will be achieved

  • Uncertainty about the economic and social environment the organisation operates within.


This training will support managers who are leading their teams through change by increasing their capacity to manage the team effectively when uncertainty levels are high and increasing their confidence in responding to change. It will equip them to manage and mitigate negative effects arising from uncertainty for their teams.


This workshop can be classroom-based or delivered virtually as a series of 4 instructor-led webinars. It includes pre- and post-workshop support designed to bridge the gap between learning and applying skills in the workplace.

Webinar 1

  • Introductions and personal objectives

  • Setting the context

  • Change – your situation and in general

  • Models of change – theory vs ‘reality’

  • How does your brain deal with change?

  • Conscious vs un-conscious brain activity

  • Rational vs emotional approaches

  • Impact on you and your team

Webinar 2

  • Lewin’s Model – Freeze-Unfreeze-Freeze

  • Your/the team’s experience

  • Which elements will remain unchanged and which will need to ‘unfreeze’?

  • Kotter’s model for change

  • The 7 steps and practical exercises

  • Making change stick

  • Forming new habits

Webinar 3

  • Habit

  • Benefits of stability and certainty

  • How ‘unconscious competence’ hinders

  • Managing stress – what you need to know

  • The legal side

  • Your duty of care, foreseeability and how you can help your team

Webinar 4

  • Putting the skills to work

  • Coaching your team for change

  • Review of learning

  • Action planning

  • Summary

  • Issues and objectives revisited