Giving Great Value in Turbulent Times


As a manager, how can you stay connected with your people? Despite all the technology at our disposal, it’s not always easy. The answer lies in showing an interest in what they need right now.


In our 20 minute podcast, Diana Barden interviews Bob Burg, author of the Go-Giver Way and the Go-Giver Leader, about how important it is to look after your people. It’s the same ethos that underpins Bob’s views on how to be successful in sales & business development and which informs the way we work with both clients and colleagues.


Thanks to Bob for being our guest on the podcast, he was a joy to interview from over the pond and he made a point of spelling 'honour' the English way! You can find out more about Bob's books here 📚 https://thegogiver.com/


What training do people want in a pandemic ?

Hear from Diana, Gordon and Paula on what training people are looking for in the disruption caused to businesses during the current coronavirus pandemic.

This podcast is an informal discussion, hosted by Louise Winters, on the following topics:

  • What do managers and their staff need from employers right now? And are they getting it?

  • What are organisations thinking about and doing about training right now?


Managing people who work under pressure

In episode 3 of the Management Learning podcast we explore what's needed to manage people and teams who work under intense pressure.

Host, Louise, is joined by Diana Barden and Jules Bevis to take a look at high pressure working cultures, with the NHS as an example. We pose the question 'Is it too easy to lose sight of the PEOPLE amidst the tasks, budgets & objectives?'

We also acknowledge that the language of business can get in the way of seeing the whole human being, so we used poetry as conversation starter to help us stay connected with the human side of working together.

References from this episode:



Are sales conversations difficult?

In episode 4 of the Management Learning Podcast we ask the question "Are sales conversation difficult?"

Host, Louise Winters, is joined by Paula Tasker and Gordon Borer who share how they approach sales conversations. We cover what can put you under pressure when you're working in sales and how to ease that pressure; how to listen and follow the other person's agenda and how to open a conversation.

Takeaways from our guests (listen in at ~27 mins):

  • Gordon's takeaway: Keep this question at the front of your mind "How can I help?"

  • Paula's takeaway: When you pick up the phone it's not about you, it's about them. It's about letting them get their problem across to you.


Are our different lockdown experiences leading to division in the workplace?

Are our different lockdown experiences leading to division in our workplaces and, if so, how do we manage it?

In episode 5 of the Management Learning podcast host, Louise Winters, poses this question to Diana Barden and our guest, Kevin Hard. It’s an interesting topic - some of us are working harder than ever to maintain production through massive change at work, some of us are on furlough and facing uncertainty, some of us are juggling working remotely and juggling home-life.

If resentments are building up as a result, how can we steer our teams towards unity of purpose and the empathy needed to work well together?

  • Kevin brings his experience of inspiring organisations to improve business performance through a culture of care.


  • Diana brings her 26 years experience in training and learning culture.


Connection: Why does it matter for managers and their teams?

Special guest Matt Matheson joined Louise, Gordon & Diana talk about why good connection is so important for team performance.

We cover the importance of connection with the self and being really curious about someone else’s experience. We also talk about what might cause us to lose connection and things that get in the way of connection without us realising.

Approximately 30 minutes in, Matt shares a simple exercise for bringing our feelings into a conversation at work, to help us connect without it being too awkward.

References from this episode:

Matt talked about Marshall Rosenberg’s Nonviolent Communication. If you’d like to find out more, here’s a couple of starting points.


Why is equity more important than equality in the workplace?

Special guest Neil Hopkins, a freelance communications leader, joined Diana, Gordon & Louise to talk about why we need equity in the workplace as well as equality.

Neil brings his experiences of working in the equity and equality space within the NHS and we explore what we mean by equity. We discuss why appreciating the differences between us is important and Neil offers some examples from his work of the damaging effects of not truly supporting organisational diversity.

Special thanks to Lena Barden for the music.
Photo by Micheile Henderson on Unsplash.


Resources & references from this episode: